Pricing & Payment Terms
We believe cleaning rates should be open and easy to understand without hidden administration fees. Every quote we give is based on property dimensions, room counts and the physical condition of the areas.
- Quote
- Agreed in writing prior to our arrival
- Payment
- Payable on completion by cash or direct bank transfer
- Deposit
- None for standard orders
- Invoice
- Issued for every job
1. How prices are set
Our final price is set following an initial telephone consultation or an on-site visit for larger homes. The quoted figure covers all labour, equipment and agreed cleaning supplies, with no unexpected add-on charges.
2. Payment methods
We settle payments in cash once the work is inspected or via electronic bank transfer on our invoice. We do not take or store card information on this website.
- Cash on completion
- Bank transfer against invoice
3. Invoicing
Invoices are issued digitally via email upon completion of each service visit. For regular domestic visits, we can issue weekly or monthly itemised statements payable within seven days of receipt.
4. Deposits and materials
We do not take advance deposits for standard domestic or recurring housekeeping bookings. For large post-renovation jobs requiring multiple days and extra staff, we may request a 20 percent commitment advance agreed in writing.
5. Late payment
Invoices unpaid after fourteen calendar days will receive a reminder notice; persistent overdue accounts may incur an administrative fee in line with statutory recovery regulations.
6. Questions about this policy
Drop an email to [email protected] or dial +44 191 267 3583 throughout Mon-Sat 08:00-16:30. We attend to every inquiry within one business day.
- Merchant
- Pimlico Housecare Ltd.
- Registered address
- 18 Hood Street, Newcastle upon Tyne, NE1 6JQ, United Kingdom
- [email protected]
- Phone
- +44 191 267 3583
- Working hours
- Mon-Sat 08:00-16:30
- Registration
- Company No. 19816341