Terms & Conditions
These terms govern all service bookings placed with Pimlico Housecare. By confirming a cleaning booking by phone or in writing, you agree to these clear conditions.
1. Parties and scope
These terms form a service agreement between Pimlico Housecare ('we', 'us') and the individual or business booking our services ('you', 'the client'). We provide residential and commercial cleaning services within greater London as agreed in the booking confirmation.
2. Booking and quotes
Quotes provided by phone, email or web enquiry form are realistic estimates based on information provided by the client. An estimate becomes a confirmed booking once both parties agree on a date, start window, and scope of cleaning tasks.
3. Performance of the work and access to the premises
The client must ensure safe access to the property at the agreed arrival time, along with working electricity and running hot water. Our cleaners will carry out the duties agreed on the booking schedule with care and reasonable skill. If access is obstructed or hazards are present, our cleaners reserve the right to pause work until conditions are safe.
4. Prices, payment after completion and invoices
All work is charged at the agreed rate without hidden charges. Payment must be made immediately on completion of the work by cash or by direct bank transfer upon receipt of the invoice. We do not accept card payments, card terminals or online payment links under any circumstances.
5. Cancellation and rescheduling
You may reschedule or cancel any regular cleaning visit free of charge provided you give at least 24 hours notice. Cancellations made with less than 24 hours notice or instances where our team arrives but cannot access the property will be charged a standard lockout fee equal to two hours of labour.
6. Liability, insurance and complaints
We maintain comprehensive public liability insurance covering accidental damage up to standard professional limits. Any complaint regarding the standard of work or suspected damage must be reported to our office in writing within 24 hours of the visit so we can inspect and rectify the matter promptly.
7. Governing law
These terms and any contracts formed under them are governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the English courts regarding any formal dispute arising from our services.
8. Questions about this policy
Drop an email to [email protected] or dial +44 191 267 3583 throughout Mon-Sat 08:00-16:30. We attend to every inquiry within one business day.
- Merchant
- Pimlico Housecare Ltd.
- Registered address
- 18 Hood Street, Newcastle upon Tyne, NE1 6JQ, United Kingdom
- [email protected]
- Phone
- +44 191 267 3583
- Working hours
- Mon-Sat 08:00-16:30
- Registration
- Company No. 19816341