Privacy Policy
Pimlico Housecare respects your personal privacy. This notice explains what information we collect when you contact us and how we protect it.
1. Data controller
Pimlico Housecare operates as the data controller for personal information collected through our website, telephone calls and customer emails. You can reach our privacy administrator through our usual office contact telephone number or email.
2. Legal framework
We handle personal records in accordance with UK GDPR and the Data Protection Act 2018 alongside pertinent statutes in United Kingdom. If any friction arises between this summary and statutory terms, the governing legislation takes precedence.
3. Data collected through the request form and by phone
When you contact us to request an estimate or book a cleaner, we collect your name, contact telephone number, property address and any specific comments or access codes you choose to share with us.
4. Purposes and legal basis
We process this personal information strictly to prepare quotes, schedule appointments, carry out agreed cleaning tasks, and send invoices. The legal basis for this processing is the performance of a contract or steps taken at your request before entering into a contract.
5. Storage period
We retain active customer contact records for the duration of our regular working relationship. Invoices and related transactional notes are retained for seven years in compliance with United Kingdom tax and accounting obligations, after which they are securely deleted.
6. Sharing with staff and subcontractors
We only share your address and cleaning instructions with the specific housekeepers assigned to your job so they can reach and clean your home. We never sell, rent or share your details with external marketing organisations.
7. Your rights and how to exercise them
Under UK data protection law, you have the right to request a copy of the personal data we hold about you, request corrections to inaccurate records, or ask for your personal contact details to be deleted where statutory retention rules permit. To exercise these rights, please contact our office desk.
8. Questions about this policy
Drop an email to [email protected] or dial +44 191 267 3583 throughout Mon-Sat 08:00-16:30. We attend to every inquiry within one business day.
- Merchant
- Pimlico Housecare Ltd.
- Registered address
- 18 Hood Street, Newcastle upon Tyne, NE1 6JQ, United Kingdom
- [email protected]
- Phone
- +44 191 267 3583
- Working hours
- Mon-Sat 08:00-16:30
- Registration
- Company No. 19816341